General Policies

Privacy Policy

At Koffer.com we understand the importance of protecting you privacy. We will not share your personal information with anyone outside of Koffer Corporation. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. We will not share your postal address with other organizations.

Persons who supply us with their telephone numbers on-line may receive a telephone contact from us with information regarding orders they have placed on-line. Please provide us with your correct phone number. We will not share your phone number with other organizations. Your phone number will only be used in the event contacting you is necessary in order to complete your shipment.

If you have any questions about our privacy policy, e-commerce security, the practices of this site, or your dealings with this web site, you can email the info@kofferusa.com or call 1-239-592-9777 for immediate assistance.

Warranty & Returns

Every Dr. Koffer product is backed by our commitment to quality and customer satisfaction. We will gladly exchange, refund or repair any merchandise with material or manufacturing defects within 5 years of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Dr. Koffer is not responsible for product damage due to excessive wear and tear or mistreatment. For more information, please contact us at customerservice@kofferusa.com.

For your protection we strongly recommend that you ship return packages insured, via UPS, FedEX, or the U.S. Postal Service. Please note you are responsible for all shipping costs and for properly packing the return to ensure the safe shipment of each item. Allow two weeks for processing. We will only refund shipping and handling charges on flawed or defective items.

Personalized items are not returnable unless there is a defect.

Credit Card Safety

At Kofferusa.com we understand the importance of protecting you and your credit card information. Our site is equipped with Secure Socket Layer (SSL) encryption provided by an international certifying authority.

SSL encryption ensures that all personal data you send us (name, address, credit card information, etc.) is protected during the transmission process and can only be read by our Customer Service department. Furthermore, all of the customer data we collect is protected against unauthorized access and sensitive information is stored using an encrypted and secure data format.